In the meantime, please be patient and we will fill you in with updates as soon as possible. Then to make matters worse, whenever a chargeback occurs through PayPal, a fee of $20 is billed to the streamer. Be sure to click 'login required' for your streamlabs donation page if you're using that. Unfortunately, once a credit card chargeback has been made, the option to issue a refund is no longer possible. We had to tell… You can dispute the chargebacks and Streamlabs will be appointed to dispute those chargebacks on your behalf if requested.Things you should know about credit card chargebacks: You should send us a ticket as soon as possible including: Disputes can be very tricky and complicated. Feature Suggestions Add a new idea. Although chargebacks or refund are happening rarely. Sometimes it may take up to 30 days for the disputes to be resolved. Grow with Streamlabs Open Broadcast Software (OBS), alerts, 1000+ overlays, analytics, chatbot, tipping, merch and more. I am pretty sure I cancelled Pro more than a few months ago and it’s has still charged me every month. If the donor wants a refund of their donations, the streamer can refund the donations under "My Donations". What you should know about Paypal chargebacks: Things to include in your Paypal dispute: You can also block the person from donating to you. I worked in the merchant services side. Chargebacks suck and they are literally the biggest headache for streamers. If the donor insists on proceeding with the chargeback, Streamlabs will be elected to dispute the chargeback. You can get in contact with us by sending us a ticket here . Be sure to like, subscribe and turn notifications on to keep up-to-date on all of my content. ... Set Up XSplit Set Up OBS Set Up Streamlabs Set Up Discord Notifications They won't take 20$ fee for a chargeback from you. When you receive a chargeback, the card processor will deduct the original donation plus the $15 fee from your account. This should not be used as a prediction on chargeback cases. As we try our best to win the disputes for streamers, we cannot guarantee that every  dispute will be won because the decision comes from the payment processor and bank. You can get in contact with us by sending us a ticket. Credit card donations are the donations that are made with our credit card option. Open the SLOBS settings, go to output, and check the box "Enable Replay Buffer" Set the length to your desired time. Join the Streamlabs Chatbot Discord. Donation Refund or Chargeback. Unfortunately, once a credit card chargeback has been made, the option to issue a refund is no longer possible.Require Login. The short answer is, there is nothing you can do against a chargeback fee. If we win the chargeback, the $15 fee will be waived. Cloud-based and used by 70% of Twitch. Now, leak protection is easier than ever. And while PayPal offers seller protection in some cases, donations are not eligible. Filter by status Already exists 110 Will not implement 76 Planned 27 Shipped 226 Filter by category Account × 1214. You can get in contact with us by sending us a ticket. Chargeback disputes vary case by case. Feature Suggestions Add a new idea. Make sure to enable login verification for your donations. In the meantime, please be patient and we will fill you in with updates as soon as possible. If the donor insists on proceeding with the chargeback, Streamlabs will be elected to dispute the chargeback. This is how you win PayPal Chargebacks in three easy steps. Streamlabs OBS and Replay Buffer Kevin February 12, 2020 23:24. This means that whoever donates, must have a Twitch/YouTube/Facebook account. You can get in contact with us by sending us a ticket here . Credit card donations are the donations that are made with our credit card option. PayPal’s application of its fees on Twitch streamers isn’t new, every merchant who receives a chargeback is charged $20 for a single chargeback occurrence. so apprentaly i was charged 5.99 for streamlabs pro. This article will cover credit card and PayPal chargebacks and serves as a general guide to inform streamers about chargebacks. PayPal Takes a Stand There is a time limit for the disputes so please be aware that it is your responsibility to provide the necessary information in a timely matter. Thank you for watching! The PayPal user agreement on donations For this guide we'll use 30 seconds. — Kiit Lock (@FoxedItUp) October 15, 2018. I thought it would stop but it hasn’t. You can see your credit card balance under "Donation Settings". Grow with Streamlabs Open Broadcast Software (OBS), alerts, 1000+ overlays, analytics, chatbot, tipping, merch and more. Explore the possiblities our Chatbot offers! 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