Definition of if there's anything you need, don't hesitate to ask in the Idioms Dictionary. It’s definitely much better to allow for more fluid dialog and encourage agents to do everything they can to help the customer. @fernbo13 mira, sería: Is there anything else I can help you with? People say this to me after I have said thanks and goodbye. 1. Thank you Larry. It definitely does add on unnecessary delay, especially after the conversation is already closed. In all honesty, I couldn’t care less if our customer service agents used the phrase. Save my name, email, and website in this browser for the next time I comment. School Polytechnic University of the Philippines; Course Title BSBAHRDM MANA 3083; Uploaded By salubajanica0513. And I invariably I respond by asking them WHY they asked that question when I just clearly stated I have no other issues to address. If there is anything else I can do for you, please, don’t hesitate to let me know. Is Inside Sales Right for Your Technology Company? ‘Anything Else I Can Help You With?’ Michael Hawkins wants to know if we need anything. What I care about is that our agents are empowering our customers, making a personal emotional connection and helping them better understand our system so they will be better equipped to solve their own problems. I want to avoid rushing the customer off the phone at all costs. If I can be of any further assistance, please, let me know. 4. Good news! Thanks for stopping by, Javier! Dictionary. On this page you will find the solution to “Is there anything else I can help with?” crossword clue crossword clue. The rest of my rant stands! Is there anything else I can help you with? CustomerThink is the world's largest online community dedicated to customer-centric business strategy. Is there anything else I can help you with today? in Spanish with example sentences and audio pronunciations. Have a terrific day. Fast forward about 8 years and I have heard many, many different arguments for and against this simple phrase from members of our customer service team. Join us, and you'll immediately receive the e-book The Top 5 Practices of Customer Experience Winners. Is there anything else that i can help you with i am. A Recipe for CX Success: It’s About Authenticity, Not Perfection, Conversational AI in 2021: 3 top trends to look out for, 21 Tips for 2021 Customer Experience Excellence, Customer service trends in 2021: the post-COVID contact centre, 9 Habits To Make Your Sales Team More Customer Centric in 2021, Reflections on the Causes of Lousy Customer Experiences, 7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis. Required fields are marked *. This is a really great point, David! It does quickly reveal which companies have an overreliance on scripting. ": Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent Ting-Hao K. Huang, Walter S. Lasecki, Am… Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. He says it’s been used too much and nobody really hears it anymore. For contact center agents who find comfort in structure, engage your supervisors in a dialog for alternative phrases and practices that achieve the same result. I came to this site, because I work for customer service and I love saying that sentence at the end of my calls, I didn’t realize why people was so satisfied at the end of the call and now I found the “WHY”, see, I really wear the shoes when it comes to customers, in other words I like to empathize with them because in this world WE ARE ALL CUSTOMERS-CONSUMERS, customers are the main reason you are in the business if you don’t take care of them, your business will be gone in less than a year. What Lies Ahead for Customer Experience in 2021? var t, js, fjs = d.getElementsByTagName(s)[0]; Just my opinion! As you can see, “Is there anything else I can help you with” is a loaded phrase and the way you use it is so much more powerful than the fact that you used it. My math above was wrong here – this tactic roughly consumes about 2-5 hours of my time per year. The usual colloquial construction is either: 'Is there anything I can help you with' or 'Is there anything I can help with'. Anything Else? Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Identifying Our Customers And Serving Them Better. You can also ask "Is there anything I can do to help?" 0 comments. 3. I’ve definitely been there and heard plenty of calls where the agent was completely thrown off when the customer said they didn’t need anything else. This clue was last seen on June 7 2019 on New York Times’s Crossword. Hi Douglas, I appreciate you sharing your rant with us! Thanks for your comment, Rick! You’re not imposing anything. For some time now I end all of my support calls with the same closing statement: “Thanks for your time, that’s all, I have nothing else.” But INVARIABLY the support rep then says “Is there anything else I can help you with?”. Hi Tianne, thank you for your comment! The dangerous animals of product management (and how to tame them), Salesforce, Slack, Facebook, Kustomer – the big epiphany, Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources. Seriously? Safet Djokovic takes a patron’s order on an iPad at … The point of asking “is there anything else I can help you with” is to ensure that we never rush the customer off the phone. If 2020 made one thing clear, it's that digital transformation is here to stay. 1. I agree with your rant. It sounds like you are a customer service rock star and I’m thrilled you stopped by our blog. It's a way to make sure … I came across this because I was looking for a different way to say “Is there anything else I can help you with.” …I work for a call center and my sup doesn’t want me saying that anymore. I have hit a home run on this call and unless some unforeseen issue arises, you should be a happy customer and you should not have to call support again for a long time but if you do, I’m here and happy to have another opportunity to make your day.”. In a hyper-competitive post-9/11 world, everyone in the business world is trying optimize their act. Pages 7. Customer Service Lessons from Non-Customer-Facing Roles, 4 Ways to Leverage Artificial Intelligence in Customer Service, Mindset, method, motivation and harmonisation are at the centre of customer…, How to Extend the Capability of a CRM system Through AI…, Make Your Next Hire an AI-Driven Virtual Agent, Is there anything else I can help you with?”, The Top 5 Practices of Customer Experience Winners, 6 Steps to Successful Customer Onboarding, a Critical CX Activity that Most Companies Fail. (esto es correcto, también)|Either one works. - Customer Service Life, http://customerservicelife.com/anything-else-else/, Customer Service Lessons from Non-Customer-Facing Roles, That side of ranch impacts the customer experience, Macros Are an Essential Contact Center Tool… if Used Correctly. Is there anything else that i can help you with i am. Any ideas on a better way to close a call? or What Else? What are your biggest goals right now? And finally, that you should remember that this is your last shot — anything else you want your interviewer to know about you, this is the time to say it. 5. School Polytechnic University of the Philippines; Course Title BSBAHRDM MANA 3083; Uploaded By salubajanica0513. The world’s largest Spanish dictionary. 11. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure. Its a bad idea to annoy the customer with this silly question, because usually you have already been on the phone a long time solving your problem. en español con oraciones de ejemplo y pronunciación de audio. on 08/24/2012. Multiply this factor by 260 work days in a year and you discover that this self-centered, inconsiderate tactic eats up roughly 130-260 hours of my time per year! Examples. However I just started a new job and As always I’m getting great feed back for the level of customer service I provide, but my new manager want me to come up with something different, like an open ended question…so I’m now out of ideas. Here’s How, 8 Proof Points that Buddy the Elf is a Contact Center Expert, The Responsibility of Front Line Staff When Lines are Long, 8 Proof Points that Buddy the Elf is a Contact Center Expert - Customer Service Life, National Lampoon’s Customer Service Vacation, 3 Reasons Why Customer Service At The DMV Has A Bad Reputation. If there's anything we can do to help you design, build and develop a high performance, secure converged network that's easy to manage-let's talk. He says it’s been used to much and no body really hears it anymore. And if you’ve said that to someone, how many times has that person or family going through a rough time actually reached out to you to ask for some help? 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